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Terms & Conditions

  1. Subscribers are requiree to provide necessary information and documents to establish the subscriber’s identification, business capacity, and legal status. Nextwave shall have the right to examine the same.
  2. Nextwave shall have the right to temporarily disconnect, suspend, or terminate the services for providing any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, the subscriber will be bound to notify Nextwave of such change, failure of which shall entitle Nextwave to suspend or terminate the services and its sole discretion.
  3. Both parties undertake that any information received by one party marked as confidential shall be kept confidential by the other party. Such information can be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or if it is required by law.
  4. Nextwave has the exclusive right and jurisdiction of the title and ownership of the connection and equipment (ONU & Wifi Router or any other) provided by Nextwave.
  5. Nextwave shall provide the services to the subscriber within the agreed timeline. However, in case of any delay, Nextwave will notify the subscriber as soon as it is reasonably practicable.
  6. Nextwave shall not be liable for any disruption and discontinuation of its services due to any congestion, disturbance, or severance in the other networks for reasons beyond its control.
  7. Nextwave may temporarily suspend the services wholly or in parts for maintenance, repair, upgrading, or circumstances beyond Nextwave control. However, Nextwave will notify the subscriber as soon as it is reasonably practicable.
  8. Nextwave possesses the right to suspend or terminate the connection without further notice in case of subscriber uses the device/ terminal/ IP on any resources provided by Nextwave beyond the allocated number of connections or bandwidth capacity.
  9. The connection will be automatically disconnected from Nextwave if the subscriber exceeds the monthly data volume limit.
  10. Nextwave should have the exclusive right to change/ increase/ reduce the traffic charges, validity period, package plans, and any other agreed terms, etc. at any time subject to official notification of such changes. No notification will require if such changes take place due to any regulatory or government imposition.
  11. Nextwave may keep the subscriber updated about any new information about the Nextwave services if needed. Nextwave reserves the right to communicate any of its offers and services related to communication and/or message to the subscriber at any time and in any manner to keep the subscriber updated from time to time. Nextwave reserves the right to use the name of the subscriber in its material for promotion or business purposes.
  12. Nextwave shall endeavor to provide the best possible service to its subscribers. However, the quality, reliability, and availability of service may depend on various factors. In case of failure to achieve desired quality, reliability, and the availability of service due to any of the above factors, Nextwave shall not be held liable.
  13. The subscriber undertakes not to use Nextwave services to commit any unlawful act which might endanger national, social, or economic interest or damage Nextwave’s reputation to other subscribers. Under such circumstances, Nextwave shall have exclusives right to discontinue the services of the subscriber and take appropriate legal measures. Subscriber shall indemnify Nextwave if it suffers any losses, damages, or has to pay any penalty due to unlawful usage of the subscriber.
  14. Notwithstanding anything contained in this agreement, any other information through Nextwave brochure, notification, published and/ or shall be broadcasted by Nextwave regarding its services, service price, billing policy, credit policy, etc. shall also be binding to this agreement.
  15. Use of Nextwave services is subject to its more current applicable usage policies.
  16. Subscriber shall pay agreed charges to Nextwave in its prescribed bill format strictly within the due date. Nextwave has the due right to terminate or suspend the connection to the subscriber if the bill is not paid in full within the due date.
  17. Subscribers shall have to pay a “Shifting Charge” for shifting the connection.
  18. Subscriber shall be entitled to reconnect their theirconnection by making payment of their outstanding in full if the connection of the subscriber has been suspended, temporarily, or permanently disconnected due to payment default. If the connection has been permanently disconnected by the Nextwave for such circumstances, along with the full payment of the outstanding bill, the subscriber shall also be liable to pay the reconnection fee if applicable.
  19. Nextwave will retain the ownership of all-optical network equipment provided to the subscriber. In case of termination or temporary stop of services, the subscriber shall hand over the equipment to Nextwave without any delay. For any damages to the equipment, the subscriber shall be responsible to compensate the value of the damaged equipment.
  20. Nextwave has no control over the accuracy or appropriateness of any information on the internet, and the subscriber is solely responsible for the internet usage.
  21. The subscriber undertakes to safeguard the equipment provided by Nextwave from potential damage (i.e. misusage, negligence, fire, lightning, natural disaster, theft, sabotage, coming in contact with water, drop from height). Nextwave shall have the right to ask for damages from the subscriber.
  22. Nextwave shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
  23. Subscriber shall solely be responsible for their own and their subscriber’s illegal data or voice transfer or traffic or bulk e-mail spamming or any other illegal operation. The sending of bulk e-mail spamming is strictly forbidden and the subscriber account will be immediately terminated. Subscriber shall indemnify Nextwave if it suffers any damages, losses, or has to pay any penalty due to unlawful usage of the subscriber.
  24. Subscriber shall install proper electric connection, stabilizer, power grounding UPS, etc. in their premises and on their accord. Subscriber shall not relocate or move any equipment provided by Nextwave without the permission of Nextwave.
  25. Nextwave shall not install any product/ services, without an authentic document from the signatory of this document and authorized representative of Nextwave and also clearance from the revenue assurance department of the Nextwave.
  26. Without customers, written consent/request for any upgrade/downgrade of the bandwidth of any other changes will not be executed. For the increase/ decrease of bandwidth, temporary/permanent disconnection is needed one month before written notice.
  27. The subscriber shall file their complaint about the services of Nextwave to the subscriber customer care.
  28. The subscriber is not authorized to resell Nextwave Internet services without written permission and will be liable for legal action to be taken if the subscriber is found doing so.
  29. Nextwave Internet exclusively preserves the right to withdraw any offer at any time.
  30. Responsibilities of Nextwave are explicitly stated in this agreement as above, and Nextwave takes no other responsibilities beside those in this agreement.
  31. Notwithstanding anything to the contrary contained herein, Nextwave shall not be liable for any reason or any representation, implied warranty or condition or other term, at lawful or under the terms of this agreement for any losses, whether loss/ profit, actual or consequential or otherwise and whether occasioned by the Nextwave or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.
  32. Nextwave reserves the right to change the above terms and conditions.